Refund, Return and Shipping Policy

We want you to be happy with every order. This page explains how refunds, returns and shipping work, so you know exactly what to expect before and after you buy. Please read it fully before placing an order.

Refund Policy

Once your refund request is approved, the refunded amount will be processed and credited within 7 days to the original mode of payment.

This means that if you paid by UPI, the amount comes back to the same UPI account. If you paid by card or net banking, it goes back to the same card or bank account. Depending on your bank, the amount may take a little extra time to show in your statement after we have processed it.

When is a refund approved?

  • The product you received is damaged, defective or different from what you ordered, and you have valid unboxing video proof.
  • The product was returned to us and our team has checked and accepted it.
  • The order could not be delivered and came back to us.

Return Policy

Your return will be processed within 7 days after we approve your request.

Unboxing video is required

We accept a return only when you have an unboxing video that shows the product was damaged when you received it.

Please record the video from the moment you start opening the parcel, without any cuts or pauses, so that the sealed package, the shipping label and the damaged product are clearly visible.

How to record a valid unboxing video

  • Start recording before you open the parcel, and show the outer packaging and the shipping label first.
  • Keep the video continuous from opening the package to taking out the product. Do not stop or edit it.
  • Show the damage or defect clearly from all sides, with good lighting.
  • Keep the original packaging, tags and all items that came in the box until your return is complete.

How to request a return

  1. Contact us as soon as you receive the order and notice the damage. Please do not wait, because late requests are harder to verify.
  2. Share your order number, clear photos of the product and your unboxing video.
  3. Our team will review your request and let you know if it is approved.
  4. Once approved, we will guide you on sending the product back, and your return will be processed within 7 days.

When we cannot accept a return

  • There is no unboxing video, or the video does not clearly show the damage.
  • The product has been used, washed, altered or damaged after delivery.
  • The product is returned without its original packaging or accessories.

Shipping Policy

Your product will be delivered within 7 business days from the date of order confirmation.

Business days do not include Sundays and public holidays. Delivery may take slightly longer during festivals, sale periods, bad weather or in remote areas, but we always try to get your order to you on time. Once your order is shipped, you will get the tracking details so you can follow your parcel.

Please make sure your address and phone number are correct while placing the order, because wrong details can delay the delivery. Before you order, you can also look at our complete product collection to find the right item for you.

Need Help?

If you have any question about your refund, return or shipping, our support team is happy to help. Reach out through our contact us page with your order number, and we will get back to you as soon as possible.